Written by Saranda Invest Property Category: Informacione
Published on 21 December 2012 Hits: 108038

You get the benefits of the warranty if:

1.1. Have found and have booked an accommodation published in our website.

1.2 Have you made this accommodation booking through our web reservation program.

1.3 Have you made the payment of reservation deposit on one of the payment methods set out in the booking conditions.

1.4. Have sent the exact amount of the deposit reservation excluding the cost of bank transfers.

1.5 We have notified your problem immediately after konstatit problem giving us the opportunity to try to find a possible solution.

1.6 Only reservations made through our pages reservation program covered by this warranty.

1.7 In any case refunds made based on this guarantee can not be higher than the earnest claimant has paid reservation before arrival in the accommodation.

2. Cases covered by the Guarantee Reservation.

Following cases are covered by the Guarantee Reservation:

2.1 If you have made a reservation through our website and your arrival in the accommodation turns out that the accommodation is not the same or does not provide the same services with what is published and you have booked.

2.2 If you have made a reservation through our pages and your mberitjen accommodation You find that accommodation is not free or the owner does not accept your reservation without right.

If one of these cases is completed, then you will be assisted by us, at no extra cost, to find a similar accommodation you had booked accommodation within our objective, and if you have paid a reservation deposit, we will be back full value of the reservation deposit.

3.Shembuj of cases which are not covered by the Guarantee Reservation.

    ?? Cases, the following are examples of cases which are not covered by the guarantee of reservation:

3.1 If you have not paid reservation deposit before arrival accommodation in one of the forms set out in the terms of booking, then you do not receive this guarantee.

3.2 You will not benefit guarantee if you do not accept an incoming accommodation due to the location of the accommodation.

3.3 You benefit not guarantee a reservation if you are not satisfied with the accommodation booked as it does not fit your requirements although accommodation offers all the services of the public. So do not accept cases "now I do not like, I changed my mind."

3.4 If the owner does not accept rezervimim because you are not dakorte published accommodation conditions (eg you have pets shtepieke with them even though we condition it was determined that the animals are not allowed in the accommodation, etc..), Or you have claims outside the reservation specified in Vaucher ( we accommodate more people than is defined in vaucherin / accommodation voucher, etc.)

3.5 If You kanceloni a reservation, then you do not receive the benefits of the guarantee. In this case apply kancelimit conditions set out in paragraph 6 of the Conditions of Reservation.

3.6 If you have a disagreement with the owner in connection with the rental fee or claim a discount accommodation including when you mberini late or leave prematurely accommodation by accommodation, then you can not claim a refund Saranda Invest Property.


3.7 If you do not notify us within 24 hours of the conclusion of the problem, phone number +355694801295, +355672930980 or email This email address is being protected from spambots. You need JavaScript enabled to view it. , to ascertain problem, then you do not receive the benefits of the guarantee.

If you do not observe the requirements of obtaining warranty procedure, or course of action any act or omission which limits us the opportunity to resolve the problem to limit our losses, or give false statements or perform actions which are aimed unfair benefits TravelNet detriment or to our affiliates, then you will lose any right to obtain the benefits that it offers guarantee.

4. Demand for the benefit of Reservation Guarantee.

Send email in This email address is being protected from spambots. You need JavaScript enabled to view it. , a request to use the guarantee of the reservation.

With the submission of the Request for Reservation Guarantee you agree that:

4.1 If we fulfill your claims for you reimburse the reservation deposit, then the payments will be made in the bank account of the person who made the booking. Beneficiary will cover the cost of the bank transfer.

4.2 If we fulfill your claim for you refund reservation deposit, then you are dakorte to liberate Saranda Invest Property and its associates from each of your claim that has arisen or is related to events prior to the date of refund.

5. The procedure of obtaining Reservation Guarantee

5.1 Report Saranda Invest Property

You must notify us within 24 hours in phone +355694801295, +355672930980 or meail in This email address is being protected from spambots. You need JavaScript enabled to view it. , from the moment you notice that there is a problem that requires intervention or activation tone of this guarantee.

5.2Dergoni request for reimbursement as set out in paragraph 4 of these terms.

5.3Dokumentoni your reservation.

You need to document and inform us about the details of your booking, a copy of the accommodation voucher (voucher), the name of your last name (rezervuezit) as well as any other information that may be required by us, including copies documentation that may be needed for this purpose.

  5.4 Document the payment made.

  If you are looking for the return of the deposit of the booking, then you should send us copies of documentation for payments made for the reservation deposit.

6. Help us to help you.

If you want to profit Reservation Guarantee, then you're dakorte give us any information or documentation that we may ask you within the time limits specified in these conditions, to support your request for reimbursement. If you want to benefit the benefits of the warranty, then you have agreed to collaborate with us to meet and follow the appropriate procedure. All requests for use of the warranty will kancelohen booking automatically if the claimant does not respond to our requests or fails to submit a required documentation within 10 days of the submission of our application in writing (post or email).

 7. Refund deadlines.

Your claims reimbursement process will last no more than 30 days. If Saranda Invest Property agrees to perform the refund of the deposit the reservation, then it will be done within 10 days from the date that we have approved reimbursement claims. Any refund will be made in the bank account of the person who made the booking. Beneficiary will pay for the bank transfer.

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